Smart Home Member Experience Specialist

Other Jobs To Apply

Why Work For Us? • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Job Summary The Smart Home Specialist I 10 Hour is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. Essential Duties • Respond in a timely manner to requests from Members. • Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns. • Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences. • Resolve Member escalations with professionalism • Update member information when necessary. • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions. Knowledge and Skills • Strong written and verbal communication skills • Must have the ability to listen effectively and respond empathetically • Strong desire to help customers • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls • Ability to critically think, creatively problem solve and confidently act • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently • Must have strong attention to detail skills • Ability to enter data into a database efficiently and accurately • Ability to multitask while providing outstanding customer experience • Must be able to work independently and as part of a team • Bilingual preferred (Spanish a plus) Education and Experience • High school or GED, required • Minimum 1 year of experience in frontline customer sales or service Working Environment Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone. - Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...